Some of us have been lucky enough to find our strengths and at
the same time recognize areas traditionally referred to as weaknesses.
It takes mammoth strength to let go and say "OK this is not
my area of expertise and here is where I need help. This is how
I will get this help." Often, there are things we wish we were
good at but somehow can not seem to grasp ( not for lack of intellectual
ability, but for lack of experience/exposure). We must learn to
accept this fact.
In this fast paced world we live in, we must choose what it is
we wish to conquer and what we need to let go of. An artful business
person learns what she does best and does that to the best of her
ability. She lives it, breathes it, and sleeps it. It is a passion.
The rest can be left to someone else.
Unfortunately, that someone else does not just appear from thin
air. Networking or "relationship building" as it is referred
to '90's style, is the initial key component of delegating.
You need to determine how your time would best be spent. For example,
as a fundraiser, I know that in a given month, I can raise $X with
uninterrupted, focused time. At the same time, I also want to publish
a newsletter and send it out to my budding clientele. I have no
experience creating a newsletter. While all of the software is at
my fingertips, the question is do I really have time to learn it?
I ask myself: "Should I learn the newsletter software and design
my own newsletter or should I spend $X and hire a designer who already
knows the software and just supply the content?" Better yet,
I could ask a local graphic designer to barter their services. But
how do I find the local skilled person to barter with? You can find
this person through networking and relationship building.
The key is to determine what you need to know, want to know, must
know, and already know. Keep lists with these headings to remind
you of these things. It is a great feeling to cross things off your
list.
Becoming an Expert
Jack of all trades, master of none. The old adage holds a lot of
weight in today's entrepreneurial environment. No one can possibly
run a small business alone. I know this because I have tried. Know
what you do and do it the best you can.
I recently started a small business. I could never have gotten
it off the ground without the help of a CPA, lawyer, graphic designer,
and administrative assistant. My expertise lies in the areas of
people skills, marketing, and fund raising. I realized from the
start that if I attempted to be anything but those things to my
business, the long term success of the business was doomed. I set
out immediately to find the experts I needed.
It is important to surround yourself with competent individuals
who have complimentary areas of expertise. Choose carefully and
wisely and be ready to compensate these individuals for a job well
done. In some cases, I was able to defer payment until the business
took off. In other cases, I made long term promises such as potential
employment if and when the business was viable. When I was really
lucky, I bartered. In fact, in most cases I bartered.
Payment need not always come in the form of dollars. Remember your
area of expertise and be ready to trade it for what you need.
When bartering you need to follow a few simple rules: Be nice and
respectful, send thank you notes, and recognize those individuals
who have helped you both publicly and privately. In doing so, you
will gain respect and be known as someone who gets the job done.
When you are an expert, people will come to you in need of your
talent. Be prepared to use it. Be proud of your skill and share
it.
The Power of Delegating
It is quite liberating once you really do let go and put your trust
in other people. The key here is to identify good people, enlist
them in your cause or business, give them the ball, and then allow
them to run with it. Only you will determine if the ball gets dropped.
You must manage and oversee the game on a consistent basis. You
must give the right ball to the best possible player.
For example, you would not hire a person with an associate's degree
in accounting to do the job of a CPA. Likewise, a CPA needs certain
facts to achieve the task of budgeting and forecasting cash flow
for your business. You need to supply him with the necessary information
to get the job done. You must understand the process and know what
you need the outcome to be. You must also communicate these objectives
clearly and monitor the progress. Set meeting times for updates
and a time line for completion. Review the process and progress
frequently. The same applies to the newsletter example mentioned
above. As with everything, there are risks associated with delegating.
Do not over-delegate.
Excessive delegating can lead to disaster. Overburdening others
and excessively monitoring others progress are habits of an excessive
delegator. A complete hands off approach will not do, either. Not
being a CPA is no excuse for not understanding the budget of your
company. You must understand how the budget works and why and be
accountable for it. You must also be able to communicate this information
to your board of directors, shareholders, creditors, and depending
on your business, even your customers. Most important, you must
understand how the critical pieces of your business fit together
to form the whole so you can make sound and effective business decisions.
Should you not understand these processes, you run the risk of losing
control. Losing control has a domino effect. When the quality of
goods and services becomes compromised, customer satisfaction quickly
falls.
One last note:
It is nice to want to do all the work yourself. For one thing,
on the surface, it appears that it will save you money. However,
time is also money and your time is valuable. If you can not pay
cash, try to negotiate a fee or a share of future profits ... or
my own personal favorite, barter. Just do not try to do it all alone!